Key Qualifications

Microsoft Certified Professional with over 20 years’ experience in installing, maintaining, and troubleshooting computer networks, servers, switches, routers, and applications. Experience includes helping install, configure, and maintain a computer network with over 50000 computers; managed Microsoft Domains; and managed/deployed a Network based Firewall + Antivirus solutions. Experience with Wide Area Networks covering location across multiple continents.

Education/Training

·            ISO 9001:2008 Internal Auditor

Certifications

·            Microsoft Core System Engineer MCSE 2003 +security

·            Microsoft Certified Professional  2000 and 2003 platforms

·            Microsoft Certified Technology Specialist MCTS

·            Microsoft Certified IT Professional Server Administrator server 2008 MCSA

·            A+ Certified and Security+ CE

·            ITIL v3 Foundation

·            Information Assurance Technician (IAT) Level II

·            CEH version 8 Certified Ethical Hacker

Relevant Experience

HBSS System Administrator, Northrop Grumman IS Corp., 2014 – Present

·               Work as part of a team to maintain enterprise OS baseline support for workstations in a LAN/WAN environments across multiple locations in support of U.S. Marine Corp.

·               Provide integration and operational support for vulnerability remediation of distributed systems using McAfee’s Host Based Security System (HBSS).

·               Perform client-level support on enterprise systems using centralized systems such as Active Directory with a solid foundation in applying group policies.

·               Recommend and implement security mitigation technologies and strategies using automated and semi-automated systems on MS Windows based platforms.

·               Support daily activities related to operations, security, and performance of information systems, including (but not limited to) communication systems, databases, software firewalls, and other technologies that require ongoing management of workstations and servers.

·               Verify that desktop products and common workgroup devices are in compliance with applicable IT security policies, procedures and guidelines.

·               Utilize data at hand to make expert decisions and recommendations on how to resolve, improve, or prevent network problems/issues.

·               Contribute to crisis management situations (outages, virus outbreaks, and in high-pressure environments) with creative solutions, techniques and best practices.

·               Document tools, techniques and procedures (TTP) for all levels of IT support personnel.

Microsoft System Center Analyst, Engility Corp., 2013 – 2014

·            Provides SCSM (System Center Service Manager) administration over a broad spectrum of server architecture to include Hardware server, Virtual servers, and net appliances.

·            Supporting and documenting services and procedures for the U.S. Marine corps MCIA. This includes fabricating work instructions (WI) and procedures (SOP) for activities and projects in the day to day duties of MCIA personnel.

·            Provide Microsoft Server 2012 and 2008 support on multiple networks. This includes patching, group policy, COTS software, security, and remote gateway access.

·            Providing support for the MCIA Disaster Recovery effort that includes support and documentation.

·            Provides support in the MCIA development networks that also includes hyper-v, remote gateways, shares, policy, and active directory management.

Lead Computer System Analyst II, Pragmatics, Inc., 2009 – 2013

·            Team Lead for 10 personnel. Responsible for training, support, and discipline with team personnel.

·            Provides Active Directory administration over a broad spectrum of server architecture to include Hardware server, Virtual servers, Citrix Servers, and net appliances.

·            Provides support for Group policy authoring and maintaining, Microsoft Exchange Server, Disaster Recovery management.

·            Provides Help Desk and Server support on a Tier 3 level.

·            Provides support for COTS products along with patching and training.

·            Provides Active directory support to include account creation, migration, and group management.

·            Supports extensive network architecture including shared storage, backup systems, printing systems, DNS, DHCP, and mobile systems.

·            Team Management experience leading 2 shifts at U.S. Dept. of State. These teams specialized in support for the VIP customers at multiple locations during the hours of 3pm to 7am.

·            Provided team support and training for multiple shifts and developed documentation for standard duties for the after hours teams.

Computer System Analyst I, Northrop Grumman, 2008 – 2009

·            In a highly customer-focused, hands-on role, supported desktops in a Windows/Cisco environment across multiple servers and a nationwide network; responded to trouble tickets in a timely manner.

·            Provided Microsoft Active Directory administration including resetting passwords; creating, deleting, and implementing new user accounts; creating custom directories for secure access; and creating organizational units for users.

·            Ensured System Security using Gold Disk, Hercules, Group Policy, and other desktop security tools.

·            Consulted, analyzed, and implemented Custom Security and Software solutions for the customer; installed and maintained a centrally located antivirus and firewall solution on the network.

·            Developed and maintained a server disaster recovery solution that consisted of Raid 5 arrays, Mirrored disks, Tape backup system, centralized shared directories for file storage, and multiple servers.

·            Additional duty as an ISO 9001:2008 Internal Auditor.

Technical Resource Specialist II, Beaufort County Schools, 2006 – 2008

·            In a highly customer-focused, hands-on role, supported 900 desktops in a Windows/Novell environment across multiple servers and locations; responded to trouble tickets in a timely manner.

·            Provided Microsoft Active Directory and Novell Directory administration including resetting passwords; creating, deleting, and implementing new user accounts; creating custom directories for secure access; and creating organizational units for hundreds of users.

·            Created and deployed computer images using Novell Zen Works and other custom tools; updated and maintained computer images to facilitate uniformity on the network.

·            Managed large LAN connected to a County wide WAN.

·            Implemented Security and Software solutions and incorporated into desktop computer images for deployment.